Hey there! Ever had one of those moments where you just wanted to chat with someone about a product, but couldn’t find a way? We’ve been there too—and that’s why we’re different. At GlamUpK, every message you send lands straight in our inbox, and yes, we read every single one. No bots, no canned responses—just real people who care.
Fun fact: Our founder, Sarah, once spent an entire weekend replying to customer emails herself. Why? Because she believes your feedback—whether it’s a rave review or a tiny complaint—shapes what we do. Seriously, our best-selling product last year? It came from a customer’s offhand suggestion over coffee. So go ahead, tell us what’s on your mind.
Prefer typing? Our live chat (bottom right corner) is manned by actual humans during business hours. Or, if you’re old-school like some of us, fill out the contact form—we’ll get back to you before you can say "glam-up"!
Last winter, a customer emailed us at midnight about a broken lipstick. Instead of a generic apology, Sarah hand-delivered a replacement with a handwritten note—turns out they lived three blocks apart! That’s the kind of crazy, personal touch we’re about. So don’t be shy. Whether it’s "I love this!" or "Um, this shade looks nothing like the photo," we’re all ears.
P.S. If you’re reading this at 2 AM, yes, we’ll still answer—just maybe after a strong coffee.